Hey readers! 

We are here to share our insights and trends in South Africans user behaviour. Excited to know more? Let’s get it started! 

Opera South Africa recently served a survey to millions of South Africans through its user base to find out purchasing habits and behaviours with a view to provide brands with insights into how to reach them more often. The survey looked at categories ranging from finance to FMCG, from telecoms to broadcasting. 

Overview 

Our research showed that the average South African consumer is becoming ever more cost-conscious, and is likely to become even more frugal with the current economic impact on South African fuel, electricity and food prices. Considering how every cent counts for millions across the country already, it is not surprising then that many have found ways to maximise their spending power by being smart with how they choose their brands. 

Finance 

The survey revealed that 75% of the sample have a bank account, and the most common brand is Capitec (54%), followed by FNB (14%) and Standard Bank (10%). Bank accounts are also the most common means to receive wages (53%), followed by cash (24%) and ewallet (23%). 16% of respondents have their wages deposited into someone else’s bank account. 

FMCG

When it comes to FMCG, Shoprite, was the clear favourite with 38% of the sample preferring to shop at this retailer compared to Pick n Pay (23%), Spar (16%) and Checkers (9%). The survey also revealed that shoppers visit their shop of choice once a month (27%) or once a week (24%), with only 9% shopping daily. 

What is evident from these insights is that Opera users are cost-conscious and are choosing to shop at brands that offer the best prices. This is a sign of the times, and as food prices will likely rise due to global shortages, not to mention the extraordinary price of fuel, we can expect to see more consumers switch to retailers that offer the best value for money. This is supported by the survey statistics revealing that almost 50% of users shop at outlets because of the most affordable prices. 

Telecoms 

Telecoms is another interesting category, especially when it comes to data usage. The majority of respondents (59%) prefer converting airtime to data, a 10% increase from 2020. The use of a USSD string to purchase data dropped from 13% down to 12% while purchasing vouchers jumped from 15% in 2020 to 18% in 2022. Furthermore, the provider’s App of users has doubled in popularity from 2020 to 2022. 

In South Africa, compared to the average income earned per day of R200, data is very expensive at around R78 per gigabyte. Somewhat surprisingly, given how cost-conscious consumers are, only 41,5% were aware of data bundle specials. And while the majority of the sample are MTN and Vodacom subscribers, the survey showed that 34% perceived Telkom to offer the best data among the telecom providers, while in fact it is Cell C that offers the lowest rate. It equates to roughly $4, which is down from $7 as reported in Opera’s 2019 State of Mobile Report for Africa, demonstrating that the price of data has decreased.

The fact that converting airtime to data usage has seen an incline since 2019 – no doubt attributed to working from home on the back of the pandemic – coupled with the preference of using WhatsApp as a means of calling – means that data, and how it’s packaged for everyday lives, really matters to consumers. 

Once data has been purchased, people use it to browse the web (22%), use WhatsApp (65%), email (48%), access news Apps (43%) and play games (14%). 

The retention rate of users going back into mobile web compared to App however seems to grow over time, highlighting the importance of marketers to rethink “mobile web” when reaching their consumers instead of just focusing on the App environment. This as retention rates are stronger in Web v App. Opera Mobile Web usage vs App is:

• 21% on day 1 vs 22% in App
• 12% on day 7 vs 8% in App 

Source: Appsflyer, Dec 21; Opera Internal data, Dec 21

It’s evident that mobile web still remains hugely popular amongst the mass market of data-saving conscious individuals.

Broadcasting 

When it comes to broadcasting in South Africa, the overwhelming majority (81,5%) prefer DSTV as their broadcaster of choice. This compares to just 27,5% for Netflix.

Most are using their TVs to consume their content (36,9%), compared to 25% who use a Smart TV or 24% who use a mobile phone. Watching TV is still a past-time of choice for the Opera user base, and while payment can be made via App or online, 35% prefer to pay for the service at an in-store kiosk. 

When choosing what to watch, the majority use social media as a means to receive news about popular shows or movies (41,5%), followed by paid advertising (40,3%), radio influencers (4%) and billboards (2,3%). 

Summing up

It’s clear from these insights that consumers are using their mobile phones to browse, research and access content – albeit for a relatively short amount of time each day due to keeping the cost of data usage down. For brands to reach this audience, being active online where their users are is key, and our insights suggest that the peak times of day to serve ads is between 7pm and 8pm.

In an environment where money is tight, and will get tighter due to global and local events, brands are wise to consider Opera’s users’ behaviours and choices in order to maximise spend and exposure and engage the low to middle market in a highly targeted way. 

Behaviour

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